Terms and Conditions
Effective Date: April 8, 2026
By accessing or using the GroundFlow website at groundflow.ca and purchasing any products from us, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
General
These Terms and Conditions govern your use of groundflow.ca and your purchase of products from GroundFlow, a business based in Ontario, Canada. By using our website, you confirm that you are legally capable of entering into binding contracts.
Products
GroundFlow sells grounding mats and related wellness accessories. We reserve the right to modify, discontinue, or update any product at any time without notice. Product images are for illustrative purposes and may vary slightly from the physical product.
Pricing & Payment
All prices are listed in Canadian dollars unless otherwise stated. Prices are subject to change without notice. Applicable sales tax will be added at checkout based on your shipping address. Payment is processed securely through Shopify Payments. By placing an order, you confirm that the payment information you provide is accurate and that you are authorized to use the payment method.
Orders & Fulfillment
Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or product unavailability. You will receive an email confirmation once your order is placed. This confirmation does not guarantee fulfillment — we will notify you promptly if there is an issue with your order.
Shipping
We ship to Canada, the United States, and other select regions. Shipping timelines are estimates and are not guaranteed. GroundFlow is not responsible for delays caused by carriers, customs, or circumstances outside our control. For full details on shipping costs, timelines, and regions, please refer to our Shipping & Returns page.
Returns & Refunds
We offer a 30-day return window from the date of delivery. If you are not satisfied with your purchase, you may return the product within this period for a full refund. GroundFlow covers return shipping costs. No restocking fees apply. Returned items must be in their original condition. For complete return instructions, please visit our Shipping & Returns page.
Health & Wellness Disclaimer
GroundFlow products are general wellness tools and are not intended to diagnose, treat, cure, or prevent any medical condition or disease. Nothing on our website, in our marketing materials, or included with our products constitutes medical advice. Results may vary. If you have a medical condition or health concern, consult a qualified healthcare professional before using our products. By purchasing from GroundFlow, you acknowledge that you are not relying on our products as a substitute for professional medical care.
Limitation of Liability
To the fullest extent permitted by applicable law, GroundFlow shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website. Our total liability to you for any claim arising from a purchase shall not exceed the amount you paid for the product in question.
Intellectual Property
All content on groundflow.ca — including text, images, logos, and product descriptions — is the property of GroundFlow and may not be reproduced, distributed, or used without our express written permission.
Third-Party Links
Our website may contain links to third-party websites. GroundFlow is not responsible for the content or privacy practices of those sites. Visiting third-party links is at your own discretion and risk.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Ontario.
Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with a revised effective date. Your continued use of our website after any changes constitutes your acceptance of the updated terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at support@groundflow.ca.